FAQs


Point of Sale 銷售點 

Q1. Do you have physical stores?你們有沒有門市? 
We do not have any physical stores. You can find all our products such as coffee beans, drip bags and T-shirts from our online store.

我們暫未有門市,以網店銷售及批發為主,可以在官網選購不同產品,包括珈啡豆丶珈啡掛耳包和T-shirt。我們的分銷點有全線ABOUTHAI 阿布泰國生活百貨、一日三餐和文房。
 

Ordering 落單篇

Q1. How to place an order? 如何落單? 
1. Select the product you want to buy and press "Add to cart" button. Confirm selected item is correct then press "Checkout" button. 
選取你想要購買的產品,點擊 "Add to cart"。確認訂購產品沒有問題後,點擊"Checkout"。

2. Choose your delivery method. If you choose direct delivery to your home or office, then continue to fill in contact info next page.
選擇你的取貨方式。如選擇直接送貨去住宅/公司地址,直接選擇結帳到下一頁填寫聯絡資料。

3. On the payment page, you can choose Express checkout. Please make sure that your delivery address, billing address and contact are correct.
在付款頁,你可以選擇快速結帳。請確保你的帳單地址、收貨地址及聯絡方式正確。

4. Choose your courier and check the courier fees.
選擇你的運送方式及運費。

5. On the payment page, please type the discount code on the discount code column, and then press → to apply. You can see the original price and the discounted price from the upper right corner.
在付款頁,請在折扣碼欄上打折扣碼,再按→套用。即可從右上角看到原價及折後價。

6. Once order is made successfully, it will direct you to order confirmation page. You will receive order confirmation email/SMS.
成功下單後 頁面會自動跳轉到訂單確認頁面。你將會收到訂單確認SMS/email。

Q2. What delivery services can I choose from? 可以選擇什麼物流方式?

Hong Kong Post: The postal fee is around $10. It takes 3-7 working days for delivery (Delay may occur after public holidays or delivery to distant areas).
*Weight Limit: Below 500g
*Can deliver to home or office (exl. SF Lockers, SF pick-up locations or convenience store)

本地平郵(香港郵政局): 大約$10 , 寄件後約3-7個工作天送遞(公眾假期後或偏遠地區會稍有延誤) 。
*只限500g以下貨物。
*可寄到住宅地址/公司地址(不包括順豐站、順便智能櫃或便利店) 。

SF Express (SF box/ pay upon receipt): The courier fee is around $30. It takes 2-3 working days for delivery.
*Can deliver to home or office or SF locations/ SF locker/ convenience store (please fill in your preferred self pick-up locations and its code in delivery address).
The actual courier fee depends on the weight of the goods. You can refer to the estimated cost on the website after purchasing the goods.

順豐(sf box/到付): 大約$30, 寄件後約2-3天送遞。
**可寄到住宅地址/公司地址/順豐站順便智能櫃便利店(請於地址欄位填上你所選擇的自取點及其編號) 。
*實際運費視貨物重量而定,可參考選購貨物後網站估算的運費。

**We do not have self pick-up service at our office. 本店暫時不設自取服務,敬請留意。


Q3. How long does it take for dispatch? 大概幾時岀貨?
Coffee is freshly roasted and packed. It takes around 2-3 working days for dispatch. Delay may occur after long holidays.
珈啡新鮮烘焙及包裝,預計約落單後2-3個工作天岀貨。長假期後收貨時間將有所延長。

Q4.  How to use discount code? 如何使用折扣碼?
We occasionally launch promotion on Facebook, Instagram or MeWe and provide discount codes.
The following uses the discount code "TSETING100120%OFF" for display as an example.
On the payment page, please type the discount code on the discount code column, and then press → to apply. You can see the original price and the discounted price from the upper right corner.

我們不定時在Facebook、Instagram 或MeWe 上做限時活動,提供折扣碼。
以下展示用的折扣碼”TSETING100120%OFF”為例。
在付款頁,請在折扣碼欄上打折扣碼,再按→套用。即可從右上角看到原價及折後價。

 

Subscription 月購 

Q1. What is 3/6 Months Subscription? 3/6個月月購以什麼形式進行? 
You can choose 3 months or 6 months subscriptions. We deliver coffee to you once monthly. After the subscription period, your subscription will not be billed automatically.
我們的月購可以選擇3個月或6個月,每月出貨一次,月購計劃完結後就不會自動續期。

Q2. What is Just CarryOn Scheme?  持續公義計劃以什麼形式進行?
Continuous support brings continuous change. It is a flexible plan that allows you to cancel it. Please cancel your subscription BEFORE next payment date, otherwise we will ship on schedule after auto-payment is charged and no refund shall be made.Please sign up an account and log in your account for subscription for managing your subscription.

每月自動續訂,持續的支持,帶來持續的改變; 靈活彈性,自由取消,如需要取消續訂,請於下個過數日前完成,否則自動過數後該月如期出貨,不設退款。建議下單前需先用電郵建立帳戶,只需登入帳戶,便能查看月購訂單記錄及取消訂購。

Q3. How long does it take for despatch? 月購大概幾時岀貨?

Your orders will be dispatched on the 1st, 11th or 21st of each month (If the despatch date falls on public holidays, we will ship your order the next working day). We apologize for any inconvenience caused.
Orders placed on 21st to 31st will be shipped on the 1st of each month.
Orders placed on the 1st to 10th will be shipped on the 11th of each month.
Orders placed on the 11th-20th will be shipped on the 21st of each month.

每月月購訂單會由每月1號、11號或21號出貨1次(如遇到公眾假期,會順延至下一個工作日出貨),不便之處,敬請見諒。 
21-31號落的訂單,會在每月1號出貨。
1-10號落的訂單,會在每月11號出貨。
11-20號落的訂單,會在每月21號出貨。

 

Coffee 珈啡篇 

Q1. Where does the coffee beans come from? 你們的珈啡豆來自哪個地方? 
Our AA grade coffee beans come from Tanzania, Africa.
我們選用的珈啡豆是來自非洲坦桑尼亞AA grade單品豆。


Q2. What are the flavours of the coffee bean? 你們的珈啡豆有什麼風味? 
We have medium-dark roasts and dark roasts.
Medium-dark roasts release the natural fruitiness of coffee bean and are suitable for brewing with hand dripper, syphon and french press.
Dark roasts have strong aroma that are suitable for brewing with coffee machine or hand dripper.

我們的豆有中深烘焙和深烘焙。
中深烘焙--釋放本身風味,適合手工類珈啡例如手沖,虹吸式、法壓等。
深烘焙--香氣濃醇,珈啡機或手沖皆宜。
 
Q3. What is the difference between the different logos on the packaging?
掛耳包包裝上不同字樣有什麼分別?
Color distinction: white for medium-dark roasts (良心/黑白); black for dark roasts (公義/是非). You can choose the word you like.
掛耳包的顏色區分: 白色 - 中深烘焙(良心/黑白); 黑色 - 深烘焙(公義/是非)。你可以選擇心儀的字樣。
 
Q4. Is there a best before date for coffee drip bags, coffee beans and cold brew? 珈啡豆、掛耳包和冷萃珈啡有沒有最佳飲用時間? 
The best time to enjoy your coffee is within 6 months upon receipt after the coffee beans have aged for 14-20 days.
The best time to enjoy your drip bags is within 3 months upon receipt.
You can store cold brew in your fridge for one week.
Our coffee beans are made without any additives and are sealed tightly in packaging. The flavor will gradually lose over time, but you can be assured that our coffee is not harmful to health. Freshly roasted, freshly brewed.
在養豆14-20天後,珈啡豆最佳飲用時間是6個月內。
掛耳包最佳飲用時間是3個月內。
冷萃珈啡可以放入雪櫃裡貯存一星期慢慢享用。
我們的珈啡是純天然,沒有任何添加劑的,而且是密封包裝,風味隨著時間日久會自然漸漸流失。但不會有害,所以可以放心飲用。記得新鮮烘焙新鮮飲。

T-shirt

Q1. Where are the T-shirts made from? T-shirt從哪個地方製造?
Our T-shirts are made in India. We support the "India anti-sex-trafficking" NGO project. Every T-shirt sold directly help the girls who were forced into sex slavery to receive proper care and make a living.
我們的T-shirt在印度製造,直接支持「印度anti sex-trafficking NGO項目:
每買一件,都會直接幫助到印度被強迫為奴的女孩重獲新生。

Q2. What are the sizes? 有什麼尺碼可以選擇? 
T-shirt is UNISEX, American size, you can choose XS / S / M / L / XL.

T-shirt是UNISEX ,美國尺碼,可以選擇XS / S / M / L / XL。

Q3. How to wash T-shirt T-shirt 可以怎樣洗?

T-shirts are made of 100% organic cotton. 
- Machine wash on cold water
- Dry it below 60°C 
- Do Not Bleach
- Iron Low
- Do Not Dry Clean
T-shirt100%有機全棉造,可以凍水機洗,可用機器烘乾, 溫度不超過60
但不可漂白或乾洗,整燙溫度不可超過110

Payment 支付方式

Q1 What payment methods can I choose from?有什麼支付方式可以選擇?

We support the following payment methods and accept Consumption Voucher
我們支援以下支付方式,亦可接受以消費券付款 
1. Octopus 八達通 
2. Tap & Go
3. FPS
4. PayPal
5. Credit Cards 信用咭 | Visa/ Master/ American Express
6. Express Checkout | Paypal/Apple Pay/ Google Pay

Use Octopus 使用八達通方法 

1. Please download Octopus App from Google Play or App Store.
先到Google Play 或App Store下載八達通App
2. Select products from our store and press“Add to cart” and then press “Checkout”.
到官網選購產品,選 “Add to cart”,然後按 “Checkout”
3. On the payment page, select “八達通” and press “Confirm Order”. You will receive an order confirmation SMS.
付款時候選擇八達通,然後點擊完成訂單。你將會收到一個訂單確認短訊
4. When we receive your order, we will send you a payment request link on WhatsApp. Click the link and turn to Octopus App automatically.
當我們的客服收到訂單後,會WhatsApp傳送收款連結,點擊連結接駁到八達通App頁面。
5. After directing you to payment page on Octopus App, please click “Pay” and “Confirm”.
點擊連結後自動轉到八達通App收款頁面,按 “Pay”按鈕,再按 “Confirm”
6. Select to pay with “Octopus Wallet” or tap you card.
選擇八達通錢包或拍卡完成付款

Use Tap & go 使用Tap & Go方法 

1. Please download Tap & go App from Google Play or App Store.
先到Google Play 或App Store下載八達通App
2. Select products from our store and press“Add to cart” and then press “Checkout”.
到官網選購產品,選 “Add to cart”,然後按 “Checkout”
3. Open Tap&go App and click Consumption Voucher Digital Card page
開啟Tap&go App,打開消費券虛擬信用卡頁面
4. On the payment page, please select credit cards and fill in Consumption Voucher Digital Card card number and info, then click “Confirm Order”. You will receive an order confirmation SMS.
付款時候選擇信用卡,輸入虛擬信用卡卡號碼及資料,然後點擊完成訂單。你將會收到訂單確認短信。

Use FPS 使用FPS方法 

1. On the payment page, please select FPS, then click “Confirm Order”. You will receive an order confirmation SMS.
在官網下單時,在選擇付款方式時點選FPS,然後按完成訂單,你將會收到訂單確認SMS/email。

2. Please complete payment within 3 working days, otherwise we will cancel your order automatically.
請在下單之後三天內完成付款,否則逾期付款當作自動取消訂單。
FPS ID 系統識別碼 | 162161723
Name | COFFEE JUSTICE COMPANY LTD.

After payment, please keep your payment record and send the copy with order number to us via Signal / Whatsapp +852 5244 2900 or Facebook Messenger.
如完成付款後請必須保留交易記錄,並將交易記錄的截圖和訂單號碼用Signal / Whatsapp +852 5244 2900 或 Facebook Messenger 傳送給本店。

Use Paypal 使用PayPal方法 
1. On the payment page,, please select Paypal.
在官網下單時,在選擇付款方式時點選PayPal,然後按完成訂單。
2. Page will direct you to Paypal log in page. Please log in to complete your order.
頁面會自動跳轉到PayPal,請登入帳戶完成訂單。
3. Once order is made successfully, it will direct you to order confirmation page. You will receive order confirmation email/SMS.
成功下單後 頁面會自動跳轉到訂單確認頁面。你將會收到訂單確認SMS/email。

Use Credit Card 使用信用卡方法 

1. On the payment page, please select credit cards.
請在官網下單時,在選擇付款方式時點選信用卡。
2. Please select card number and info, then click “Confirm Order”. You will receive an order confirmation SMS/email.
請輸入Visa/ Master/ American Express信用卡資料,然後按完成訂單。你將會收到訂單確認SMS/email。

Use Express Checkout 使用Express Checkout方法 

1. Click Google Pay /Apple Pay button.
結帳時,請按一下 Google Pay /Apple Pay的按鈕。
2. Please select a payment method and fill in shipping address.
如裝置要求,請選擇一種付款方法並輸入付運地址。
3. Confirm your order. Once order is made successfully, you will receive order confirmation email/SMS.
確認訂單。成功下單後,你將會收到訂單確認SMS/email。

If you have any questions, please contact us via Facebook inbox、Signal +85252442900Whatsapp or cs@coffee-justice.com.

如有任何疑問,歡迎透過Facebook inbox、Signal +85252442900Whatsapp或email到 cs@coffee-justice.com 聯絡我們。